Computer Question.
- Thread starter phobiaz
- Start date
I had that a couple times... Last time I remember I just reformatted and it worked, the time before that I rememebr I reformatting didn't fix it, it turns out the MoBo didn't support CL2 so I had to change that in BIOS and it worked, and the time before that it gave the error "NTLRD is missing" and shut off... that was prabably the most annoying error I ever got, the jumpers weren't set right... Me and pavel spent over two weeks trying to get that thing to work...
It's a file error. Try starting up in Safe Mode and see if it boots. Also, if the computer is running Windows XP, just use System Restore and restore the PC back to its last operating point. Another solution is if you can get it to boot in Safe Mode, use step-by-step boot, confirming each file execution...the one that causes the shut-down is the problem and you can either repair it or delete it. If none of that works, just format the thing. Your best bet is to format as it assures this problem won't happen again. I definitely think it is a software issue rather than a hardware issue...that has happened to me before, it is an error of one of the important startup files.
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If you have Internet access while you are there, go here:
http://support.microsoft.com/search/default.aspx
Product: All Products
Search For:
Startup Problems 95
Startup Problems 2000
Startup Problems XP
as appropriate for the OS
Using: All of the words entered
Result Limit: 150
Search Type: Full text
Date Range: Anytime
You'll get a lot of information that can help you, some of it useful, some of it not. As I said before, if you come back with more info we can give more accurate help.
http://support.microsoft.com/search/default.aspx
Product: All Products
Search For:
Startup Problems 95
Startup Problems 2000
Startup Problems XP
as appropriate for the OS
Using: All of the words entered
Result Limit: 150
Search Type: Full text
Date Range: Anytime
You'll get a lot of information that can help you, some of it useful, some of it not. As I said before, if you come back with more info we can give more accurate help.
It could be the blaster virus that it turns off randomly... do they get an error something like "Remote Procedure Call has enexpectedly quit, to ensure no damamges occur to Windows your computer will shut off, please use this time to save any unsaved work", with a little timer countig down on the side? If it's that you can get the patch on Windows update. It also happend sometimes with my old computer when the CPU got too hot.. neither of those would explain why quickbooks wouldn't open though... It could be that they just need to reinstall Quickbooks and it could be one of those.. I'm not really sure.
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If it completely turns off randomly, that is, ALL power goes off, it's a good chance it's the power supply. It could possibly a virus that kills the power by turning it off via a bios call, but I don't know if such a virus actually exists. Does it have antivirus software? Could it just be going to sleep via a power save feature? Hopefully the user would understand that!
Quickbooks not opening - sounds like a corrupt file. Could have easily been caused by the random power failure. That might require reinstalling. Just make sure the user data files for QB are backup up before you reinstall.
Quickbooks not opening - sounds like a corrupt file. Could have easily been caused by the random power failure. That might require reinstalling. Just make sure the user data files for QB are backup up before you reinstall.
I'm with Kirby on this.
Assuming you're running XP:
If you get a message "Windows is shutting down" you have a software / virus problem. If it restarts (does not shut off, but reboots) the system may be restaring because of a system failure. If it just powers off, you probably have powersupply problem.
In either of the first two cases, check the event viewer. it should give you information regarding the nature of the problem. If there are errors, post the event ID's and we might be able to help. You can also change the recovery options (system properties, Advanced, startup and recovery), unmark the box in the system failure section that says Automatically restart. Instead of restarting you will see the infamous Blue screen of Death (BSOD). Take carefull note of the first three lines or so (Stop error 0x000001e ... IRQ_NOt_LESS_OR_EQUAL in module ntvdm.dll ... ). That info will tell you what's going on.
Assuming you're running XP:
If you get a message "Windows is shutting down" you have a software / virus problem. If it restarts (does not shut off, but reboots) the system may be restaring because of a system failure. If it just powers off, you probably have powersupply problem.
In either of the first two cases, check the event viewer. it should give you information regarding the nature of the problem. If there are errors, post the event ID's and we might be able to help. You can also change the recovery options (system properties, Advanced, startup and recovery), unmark the box in the system failure section that says Automatically restart. Instead of restarting you will see the infamous Blue screen of Death (BSOD). Take carefull note of the first three lines or so (Stop error 0x000001e ... IRQ_NOt_LESS_OR_EQUAL in module ntvdm.dll ... ). That info will tell you what's going on.
Update:
The computer is a mess, it was running windowsME probably the worst OS ever, so i formatted and put good old win98 in there and WALA good as new installed quickbooks and that loads up fine. but here it the delema now, i need to install the ethernet card but i don't know what card it is so i can't network the PC with the other 3.... sigh i'm waiting for my cousin to come back from aruba so i can ask him because he was the one who installed the NIC.
The computer is a mess, it was running windowsME probably the worst OS ever, so i formatted and put good old win98 in there and WALA good as new installed quickbooks and that loads up fine. but here it the delema now, i need to install the ethernet card but i don't know what card it is so i can't network the PC with the other 3.... sigh i'm waiting for my cousin to come back from aruba so i can ask him because he was the one who installed the NIC.
Windows ME is without a doubt the WORST release of an OS ever in terms of stability. You did the right thing.
Plug and Pray didn't ID the NIC, huh? If you can't find out what it is, go here http://coffer.com/mac_find/ . The first 6 characters in the MAC address actually identify the manufacturer to get you started.
Plug and Pray didn't ID the NIC, huh? If you can't find out what it is, go here http://coffer.com/mac_find/ . The first 6 characters in the MAC address actually identify the manufacturer to get you started.
